COME EFFETTUARE UN RESO

Puoi inoltrare la tua richiesta di reso direttamente online, in modo semplice e autonomo. Compilando il form qui sotto e inserendo tutte le informazioni richieste, riceverai una mail di conferma all’indirizzo indicato, a conferma della presa in carico della tua richiesta. In seguito, il nostro Servizio Clienti ti contatterà per completare la procedura di reso o per aggiornarti sullo stato della tua richiesta.

  • Shipping of the first exchange
    The first shipment for merchandise exchange is free, except for products on promotion or on sale.
  • Promotional or sale items
    Returns are possible, but shipping costs are always borne by the buyer.
  • Condition of items
    Products must not have been worn and must be returned with the original tag.
  • Packaging
    Items must be carefully packaged and shipped with appropriate packaging.
  • Inspection and refund
    Returned products will be inspected. Refunds or merchandise exchanges will only be processed after inspection.
  • Second return
    From the second return onwards, costs are borne by the customer: home delivery by courier €10 or independent shipping.
  • Shipping address
    Returned products must be sent to:
    Al10 srl, Piazza Liberazione 17, 20013 Magenta (MI).
  • Exchange timeframe
    Exchanges can be requested by prior notification within 14 days of receiving the package.
  • Product exchange
    Exchanges can only be made once for the same item.
  • Support
    For further information, please contact our Customer Service.

Refund
After receiving the goods and verifying that they are intact, we will proceed with the refund within 10 working days of the cancellation notice, using the same payment method chosen during the order process.

Size exchange
If the request is exclusively for a size exchange, the return will be free of charge.